Returns & Exchanges
At Lucent Globe, we want you to be completely satisfied with your sustainable home essentials. If you are not entirely happy with your purchase, we offer a 30-day return window for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and the reason for your return to receive a Return Authorization.
Prepare the Package
Securely pack the items in their original, eco-friendly packaging to ensure they remain undamaged during transit.
Ship It Back
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing